Menzies awarded the International Air Transport Association (IATA) Safety Audit for Ground Operations (ISAGO)


e-Bulletin from Kevin Brown - SVP Operational Support


Menzies Aviation is proud to announce that, following the successful completion of their Corporate audit in London and their Station audit in Amsterdam, it has been awarded the International Air Transport Association (IATA) Safety Audit for Ground Operations (ISAGO). ISAGO is a standardized and structured audit program of Ground Service Providers (GSP).

• Modelled on the success of IOSA (IATA Operational Safety Audit), it uses internationally recognized ground operational standards and recommended practices. The audit is conducted by highly trained and experienced auditors.

• ISAGO provides GSPs with a model for operational risk & safety management in their organizations and for the first time there is a system for registration and sharing of audit results.

ISAGO offers benefits to airlines, ground handlers, regulatory as well as airport authorities. Among them, safer ground operations, fewer accidents and injuries, elimination of redundant audits, reduced costs, less damage, a uniform audit process and harmonized standards, improved safety oversight, harmonized auditor training and qualifications, improved quality standards, enhanced understanding of high-risk areas within ground operations.

Our team in Amsterdam led by Gilles Korstanje (GM – Netherlands) and Nils Meijer (Quality Manager – Netherlands) is the first Menzies Station to achieve ISAGO registration, with our San Jose (SJC), Macau (MFM) and San Francisco (SFO) stations also close to completing the final stages of the ISAGO process.

Yogesh Parekh, Manager Quality Assurance and Compliance noted, “The ISAGO program has been the perfect opportunity for Menzies to compliment its own internal Quality Assurance Program (SMART) with a credible, international safety audit program recognised by the aviation industry and allows Menzies’ existing, and new customers, to place their handling requirements in the hands of a trusted safe and secure global partner.  Furthermore ISAGO registration supports our commitment to continual improvement and allows our operations to be recognised and be proud of their achievement".